Our services are adaptable to any development methodology. Most commonly, however, we employ a 3-step process, as illustrated here.

We've consistently achieved extraordinary results by establishing strong and justifiable foundations at each step. Working from the bottom up:

1. First, we define what needs to be created through facilitated sessions and collecting foundational data in the field.
2. Next, we iteratively design a custom solution based on solid data and time-tested usability principles. Designs are evaluated in various ways before they are considered "done".
3. Finally, we provide as-needed support to the vendor as they develop the final solution.

We typically recommend that clients identify at least one internal employee to be mentored during the Define and Design phases. This reduces our clients' dependency on future outside help. Plus, it empowers internal resources to correctly manage changes in the business. Because they understand the principles the design is based on, mentored employees can correctly make adjustments to the POS design and still maintain the overall usability.

User Research.  We help you understand employees and customers through field studies, interviews, data analysis, and other techniques. Typically, our research also uncovers possible improvements beyond the technical ones, including ways to increase efficiency, improve customer and employee satisfaction, etc.

Interaction Design.  We organize the POS system, define task flows, and establish UI patterns that (a) fit the business needs and (b) make sense to the end user. Then, we create a design calculated to provide the greatest possible productivity and profitability—within technological constraints.

Evaluation.  We'll review your existing systems, diagnose potential problems, and recommend solutions that will have the greatest impact to your business. We offer full-scale User Testing, but we find that a one- or two-day Usability Audit usually meets our clients' needs and uncovers the majority of improvement opportunities.

Mentoring & Training.  As described to the left, we offer mentoring as a natural (and free) part of every project. We also offer personalized training to companies who want to increase internal knowledge regarding POS user interface design, user research and/or evaluation.