POS USABILITY — HISTORY REPEATING ITSELF
When it comes to usability, most Point of Sale systems are in embryo. Companies still make POS design decisions arbitrarily rather than based on hard data and proven usability principles. They focus on what the system should do, and largely ignore how it should flow or how features should be presented.
This has happened at least twice before—and we know how it ends. Early boxed software (e.g., word processors, spreadsheets, etc.) largely ignored usabilty. So did the first web sites. But in both cases, usability became a critical factor as soon as competetion began to get fierce.
Employee tools are primed for the same intense focus on usability—especially those at customer touch-points, like the Point of Sale. POS Vendors are looking for ways to differentiate themselves, and their customers are increasingly looking to POS usability as a way to cut costs and maximize revenue.